Capture Personal Injury Cases Before Your Competitors Do
Injured clients hire the first firm that answers. Our 24/7 virtual intake specialists capture every call, chat, and inquiry, converting leads into signed cases fast.

What Does a Personal Injury Legal Intake Specialist Do?
A Personal Injury intake specialist ensures fast lead response, accurate case screening, and compassionate client support—helping your firm sign more cases while attorneys focus on litigation.
Our Personal Injury Intake Specialists assist with:
- Answering calls, chats, and web forms immediately to capture leads before they contact competitors
- Gathering critical details on liability, damages, and insurance coverage to qualify cases upfront
- Building trust with injured clients through empathetic communication during their most vulnerable moments
- Inputting case details into your system with accuracy and confidentiality for seamless attorney handoff
- Gathering medical records, police reports, and other essential documentation from clients
- Booking attorney consultations and managing calendars to ensure efficient case flow and timely follow-through
Why Personal Injury Firms Trust Legal Intaker
Our virtual intake specialists ensure your firm captures every qualified lead with the speed, empathy, and precision that converts injured clients into signed cases.
Scalable Staffing Without Overhead
Scale your intake capacity up or down based on case volume and marketing campaigns. No recruiting, training, payroll, or HR costs involved.
Consistent Quality & Brand Standards
Every call follows your firm's protocols and messaging. Clients receive uniform, professional service that reflects your brand values and standards.
Higher Conversion Rates Through Proven Playbooks
Our virtual legal intake specialists use tested questioning techniques that balance empathy with qualification. More leads convert to signed retainers through strategic engagement.
Real-Time Reporting & Performance Insights
Track lead sources, conversion rates, and call quality through detailed analytics. Make data-driven decisions to optimize marketing spend and intake processes.

Personal Injury Intake Services
Our specialized intake team is trained to screen every major PI case type, gathering the critical details that determine case value, liability, and strategic direction from the first call.
Service
- Motor Vehicle Accidents
- Premises & Product Liability
- Catastrophic & Complex Injuries
- Workplace & Medical Claims
What It Covers
- Policy limits, injury severity, liability assessment, CDL status for trucks, rideshare platform details, and app logs for Uber/Lyft cases
- Hazard documentation, property owner notice, slip and fall evidence, defective product details, and witness information
- Brain injuries, burns, spinal damage, long-term disability potential, wrongful death family relationships, and dependent information
- Workers' comp eligibility, third-party liability opportunities, medical malpractice timelines, provider details, and negligence indicators
Motor Vehicle Accidents
Policy limits, injury severity, liability assessment, CDL status for trucks, rideshare platform details, and app logs for Uber/Lyft cases
Premises & Product Liability
Hazard documentation, property owner notice, slip and fall evidence, defective product details, and witness information
Catastrophic & Complex Injuries
Brain injuries, burns, spinal damage, long-term disability potential, wrongful death family relationships, and dependent information
Workplace & Medical Claims
Workers' comp eligibility, third-party liability opportunities, medical malpractice timelines, provider details, and negligence indicators
How It Works
We analyze your intake workflow, CRM system, and lead sources to customize our approach for your firm.

Trained virtual intake specialists who understand your case criteria, brand voice, and conversion goals.

We go live immediately, capturing qualified leads 24/7 and converting more injured clients into signed cases.

Frequently Asked Questions
What does a Personal Injury intake specialist do?
They answer injury inquiries 24/7, gather case facts, assess liability and damages, qualify leads, and secure signed retainers.
How quickly can we launch?
Most firms go live within 3–7 days after onboarding and team training.
How much does it cost?
A fraction of hiring full-time staff—pricing scales with your call volume and needs.
Can you integrate with our software?
Yes—we work seamlessly with Filevine, Litify, Clio, Needles, SmartAdvocate, CASEpeer, and more.
Do you support Spanish-speaking clients?
Absolutely—bilingual intake specialists are available 24/7 for Spanish and English inquiries.