Mid-Sized Firm Sees a 36% Increase in Revenue & 50% Increase in Client Satisfaction
The Challenge
A mid-sized personal injury firm in Tampa, Florida was struggling to keep up with growing intake volume and an expanding caseload. Calls were being missed, follow-ups lagged, and internal case managers were overwhelmed tracking medical records and insurance communications. Client updates slowed, and attorneys were pulled into administrative work.
Local hiring was too slow and costly, exceeding $796,000 annually.
The Solution
Legal Intaker deployed four intake specialists and three virtual case managers within 72 hours. The intake team stabilized call handling and follow-ups, while case managers took over treatment tracking, insurance correspondence, and case updates.Within 45 days, missed calls were eliminated, intake response time improved by 46%, and case delays dropped by 34%.
Over the next ten months, the firm increased client satisfaction by 50%, reduced case resolution time by 38%, and achieved revenue growth exceeding 36%.
Goals & Objectives
This case study highlights how mid-sized firms scale intake and case management with Legal Intaker—driving efficiency, improving client experience, and supporting sustained growth without traditional hiring delays.
Cost Comparison
Traditional vs. Virtual Staffing Model